support@captaintrends.com 
FAQ's
When will you ship my items??
All items are subject to a handling period before they are dispatched. Orders are shipped within 4-5 business days. You will be notified by email when your items have been shipped.
When will I receive my item(s)?
Please allow 2-3 weeks delivery time, depending on where we are shipping to. We quote these time periods to be safe so that we don't over promise and under deliver, but generally it doesn't take that long.
Where are my items coming from?
Items are shipped from warehouses from all over the world but mainly from China and the USA.
Will my items be sent in one packages?
For logistical reasons, items in the same order will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
Payment FAQs
Here at Captain Trends we are consumers and buyers ourselves thus we understand the fears of online frauds and credit card scams. PayPal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using PayPal to complete your transactions here safely without any credit card risks.
If you have a PayPal account, do checkout with PayPal and login to complete your purchase accordingly.
1. Ensure that the "Pay with Debit or Credit Card" option is selected
The button below might appear instead as "Check Out as Guest".
2. Enter your credit card details
You may also be required to fill in your Address, Phone Number, and E-mail Address, depending on your country of residence. When you are done, click on "Review and Continue".
3. Click on "Pay Now"
4. Click on "No, Thanks" if asked to create a new PayPal account. Your order will then be complete.
After payment, you will shortly receive your order confirmation email to confirm your purchase. Enjoy shopping at our store!
PayPal Troubleshooting
Why I am not being re-directed to the PayPal payment page?
There might be an error with your browser's PayPal cookies. To fix this, try deleting your cookies.
Why is PayPal not accepting my credit card?
Please double check the credit card details you have entered in the PayPal payment page. If you have already ensured that all your details are correct, there is a possibility that you currently own a PayPal account and that it is already linked to your credit card. If that is the case, you can either log into your PayPal account and proceed with payment, or use another credit card to complete the purchase instead.
Why am I unable to find a "Pay with Debit or Credit Card" option?
Unfortunately, PayPal does not allow direct credit card payment under certain circumstances. This could be due to your geographical location, or the ownership of a PayPal account. You could try to circumvent this problem by deleting your cookies.
Still need help?
If you have any further questions please contact us at support@captaintrends.com We are happy to answer any questions you may have.
